Aurum Haus

Privacy

This page describes what actually happens to your information, in plain words. Where something is not built yet, it says so. The service is operated by Aurum Genesis LLC, a California limited liability company, which is the party that holds what is described below.

What we store

When you request a booking: your email address, the name you chose to give (optional), what you wrote about the tattoo you want, and the exact consent wording you were shown when you ticked the box. When you use your portal: the photographs you upload, and the prompts and generated images from the Design Lab. When a deposit is involved: the payment state and identifiers from our payment provider — never your card number, which we cannot see. Where you can send photos in a booking's messages or add them on the booking form, they have their location and other hidden details taken out on your own device before they leave it; photos you add to your library or upload on a booking's page are stored as you upload them, including any location details in them.

When you write to us from the site

The contact form on our home page stores what you send: your email address, your name and studio if you gave them, the message itself, the exact consent wording shown beside the button, and the network address the message arrived from. Any files you attach are stored too, and they are kept — they are not deleted after the message is read, and nothing in this system deletes them for you. Your message goes to one person, the one who built this; it is not shared with any studio, and no studio account can read it. To have a message and its attachments erased, write to hello@aurum.haus and it will be done by hand.

Who sees what

Your booking goes to the studio you booked with, and to no other studio. A photo you add to a booking is visible to the studio you booked with. You can mark a placement photo private so only your assigned artist and the studio owner can see it, and you can stop sharing any photo at any time. A photograph is visible to a studio only after you explicitly share it with that studio, and you can stop showing it at any time.

Studios do not see your email address by default — messages between you and a studio travel through the platform. If you agreed to share your contact details when booking, and the studio's plan includes that feature, the studio can view your contact details; every such view is recorded in an audit log.

Withdrawing or deleting a photo — the honest version

Withdrawing a photo hides it from every studio immediately. That part is real, instant, and reversible by you. What withdrawal does not do is destroy the underlying file.

Where you can delete a photograph from your library, deleting it is different: it stops every share of it, everywhere, at once, and erases the files we stored for it. It cannot be undone. Anyone you shared it with who already saved a copy keeps that copy, and deleting does not reach a copy already sent to fal.ai for a Design Lab image. Design Lab sketches already made from it stay, and a message it was sent in stays, with the photo shown as removed. Where you cannot delete a photo yourself, or to have anything else erased, email us and a person will do it by hand.

The assistant on our home page

When the assistant is offered on aurum.haus, what you type into it and what it answers are stored, so that a question can be passed to a person and so we can see what people actually ask. Your address reaches us only if you use the “have a person reply” control, and then it is used to reply to you and for nothing else. Your IP address is used to count requests against a daily limit; it is never sent to the model provider, and neither is your email address. To have a conversation erased, write to us and say roughly when it was — a person will do it by hand.

Services we rely on

Payments are processed by Stripe. Email is delivered by Resend. Photos are stored with Cloudflare. Design Lab images are generated by fal.ai, which receives the prompt and any reference photos you attach to a generation. The assistant on our home page is answered by a model we run on Microsoft Azure, which receives the conversation text and nothing else about you. The application runs on Microsoft Azure. Each of these processes data on our behalf to provide the service and for no other purpose of ours.

Cookies

We set session cookies so you stay signed in. There are no analytics, advertising, or tracking cookies.

Questions and requests

Write to hello@aurum.haus to ask what we hold about you, or to have it corrected or deleted.